In order to speed up maintenance and repairs, Renault Trucks rolls out augmented reality. This new technology is known as Optiview remote mentoring solution for Technicians.
The idea of this is that Technicians will use a RealWear HMR-1 headset in conjunction with LibreStream Onsight Connect software. This will allow the Technician to connect hands-free with Renault Trucks’ technical support for live assistance, as well as capturing images and videos, which can be used as training videos.
Derek Leech, service, market and retail development director, said: “Optiview is an exciting step for Renault Trucks, marking a new era where wearable AR (augmented reality) and voice command technology becomes the norm in our workshops and out in the field. The headset is the ideal wearable choice for technicians, giving them the support of the technical team right when they need it to speed up diagnosis and repair on complex issues. This technology will improve the efficiency of our dealer network and our customer service, resolving issues more swiftly. The possibilities to transform the way we work with this technology are far-reaching, from hands-free inspections and voice activated report writing, to creating live step-by-step instructions.”